We collect only what is needed to run your concierge well, and we tell you plainly what happens to it.
Last updated 25 July 2026
hello@dayfina.comWhen you contact us we receive your name, email address, property name and the message you send. When your concierge is live, we process the guest messages sent to your WhatsApp Business number and the property information you approve.
We use your details to reply to you, prepare your concierge and support you afterwards. Guest messages are used to answer that guest and to pass clear requests to your team. We do not sell your data or your guests’ data.
We work with service providers who make the product possible—messaging, hosting and AI providers, including Anthropic for message understanding. They process data on our instructions and are not permitted to use it for their own purposes.
Enquiries are kept while we are in conversation and for a reasonable period afterwards. Guest conversations are kept for as long as your property needs them for service and, if you ask us, deleted sooner.
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Write to hello@dayfina.ma and we will respond within one month.
Data is transmitted over encrypted connections and access is limited to the people who need it to support your property. WhatsApp messages are additionally protected by WhatsApp’s own encryption in transit.
Privacy questions go to a real person. Write to hello@dayfina.ma and we will answer clearly, without legal fog.
