Privacy

Your data, handled with the same care.

We collect only what is needed to run your concierge well, and we tell you plainly what happens to it.

In short

Three things worth knowing first.

Only what runs your assistant

Your business details and your customers’ messages. Nothing is collected because it might be useful later.

Never sold, never rented

Data reaches the providers that make the product work — messaging, hosting, AI — and nobody else.

Yours to see or delete

Ask for a copy, a correction or a deletion and a person answers, with no legal form to fill in.

What we collect

When you contact us we receive your name, email address, property name and the message you send. When your concierge is live, we process the guest messages sent to your WhatsApp Business number and the property information you approve.

How we use it

We use your details to reply to you, prepare your concierge and support you afterwards. Guest messages are used to answer that guest and to pass clear requests to your team. We do not sell your data or your guests’ data.

How long we keep it

Enquiries are kept while we are in conversation and for a reasonable period afterwards. Guest conversations are kept for as long as your property needs them for service and, if you ask us, deleted sooner.

Your rights

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Write to hello.dayfina@gmail.com and we will respond within one month.

Security

Data is transmitted over encrypted connections and access is limited to the people who need it to support your property. WhatsApp messages are additionally protected by WhatsApp’s own encryption in transit.

Questions

Privacy questions go to a real person. Write to hello.dayfina@gmail.com and we will answer clearly, without legal fog.